FAQs

Q: What is the Know Me Wristband? +
The Know Me Wristband is a Near Field Communication (NFC) enabled device designed to store and instantly share important personal and medical information through a smartphone tap. It is also referred to as an assistive technology device.
Q: How does the Know Me Wristband work? +
The wristband is preloaded with a unique URL that links to a personal, editable webpage. When an NFC-enabled smartphone taps the wristband, this webpage is instantly accessed. This is the same technology used for tap payments and requires close proximity.
Q: What kind of information can be stored on the wristband's webpage? +
You can customize the webpage with key details such as emergency contacts (primary and backup), medical conditions or allergies, likes, dislikes, calming strategies, and important notes for caregivers or support workers.
Q: Who can access the information on the wristband? +
Anyone with a smartphone can access the information on the Know Me Wristband by tapping it. This allows caregivers, support staff, first responders, or even good Samaritans to quickly understand the wearer’s needs.
Q: Who can edit or update the information on the wristband's webpage? +
Only the owner of the wristband can edit and update the content of the personal webpage. This requires entering a unique, multi-word password that is provided with the wristband. Spaces between words are part of the password.
Q: Is the information stored on the Know Me Wristband secure? +
Yes, the information is securely stored in the cloud. Only the owner can access and update the information using their unique password.
Q: Does accessing the information require a special app? +
No apps or special software are required to access the information. You simply tap the wristband with an NFC-enabled smartphone.
Q: Is the Know Me Wristband durable? +
Yes, the wristband is waterproof and durable, made from high-quality, chemical-free silicone. It also has an adjustable fit for different wrist sizes.
Q: How do I set up and update the information on the wristband? +
  1. Tap the wristband with an NFC-enabled smartphone to access the personal webpage.
  2. Enter the provided password to edit and update the information.
  3. Customize the page with the necessary details.
  4. Save your updates — changes are automatically uploaded to a secure cloud server. It is important to regularly update information to ensure the best support in an emergency.
Q: How do I contact customer support? +
You can reach us via email at support@tapandknow.com.au or through our contact page.
Q: What if my phone doesn't have NFC? +
Most modern smartphones support NFC. Make sure it's enabled in your phone's settings.
Q: Can the Know Me Wristband be funded by the NDIS? +
Yes, the Know Me Wristband may be eligible for NDIS funding under the category of Communication and Information Equipment (Assistive Technology). It supports participants in managing and communicating essential personal information efficiently and may be considered a Low-Cost Assistive Technology item.
Q: Who can benefit from the Know Me Wristband under NDIS? +
Participants with conditions that impact communication, memory, or medical management — such as intellectual disability, autism, brain injuries, or sensory impairments — may benefit from the Know Me Wristband.
Q: How can I get NDIS funding for the Know Me Wristband? +
  1. Discuss with your NDIS planner or Local Area Coordinator (LAC).
  2. Obtain a recommendation from a relevant health professional.
  3. Ensure your plan covers Low-Cost Assistive Technology or Communication Equipment.
  4. If approved, you can purchase the wristband using your NDIS funds.
Q: Where can I get more information about the Know Me Wristband? +
Visit tapandknow.com.au or reach out to our support team. For funding info, check the NDIS website or speak to your planner or health professional.
Q: Why should I get a Know Me Wristband? +
It gives peace of mind knowing that your loved one's needs and medical information can be accessed instantly, improving care, safety, and support.
Q: What if the wristband doesn't scan properly? +
Make sure your phone has NFC enabled and test the wristband when you receive it. Contact support if you need help.
Q: What if I forget my password? +
Your multi-word password is required to edit the page. Make sure to store it safely — spaces between words are part of the password.
Q: What are the benefits of the Know Me Wristband? +
  • Secure & editable anytime
  • Instant NFC access — no app needed
  • Customizable info (contacts, medical, preferences)
  • Waterproof, durable, adjustable
  • Hosted webpage with cloud backup
  • Promotes independence and safety