Refund policy

Return Policy for Tap and Know

This return policy applies to purchases of the Tap and Know products from the official Tap and Know website.

Change of Mind Returns

We understand that you may occasionally change your mind about a purchase. Therefore, we offer a 7-day return period from the date you placed your order, provided the following conditions are met:

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The item, including the Know Me product and all original packaging, must be unopened and in its original condition.

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Specifically, any seals on the packaging must be intact and unbroken.

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You must provide proof of purchase, such as your order confirmation or receipt.

If these conditions are met, you may be eligible for a refund or exchange at the discretion of Tap and Know. Please contact our customer support team through the contact information provided on our website to initiate a change of mind return. You will be responsible for the cost of return shipping, and the original shipping costs are non-refundable unless otherwise stated.

Statutory Warranties

As a consumer, you are entitled to certain statutory guarantees under applicable consumer protection laws. These guarantees ensure that the products we sell are of acceptable quality, fit for their intended purpose, and match their description.

If you believe that the Know Me product you have purchased is faulty, not of acceptable quality, or does not meet the requirements of the statutory guarantees, you may be entitled to a remedy such as a refund, repair, or replacement, depending on the nature of the issue and the applicable laws.

To make a claim under the statutory warranties, please contact our customer support team as soon as possible with details of the issue and your proof of purchase. We may require you to return the product to us for assessment. If the product is found to be faulty or not compliant with statutory guarantees, we will provide a remedy in accordance with applicable consumer protection laws.

The refund policy for Tap and Know in South Australia is subject to the jurisdiction of the South Australian legal framework, primarily the Australian Consumer Law (ACL) as implemented through the Fair Trading Act 1987 (SA) [based on our conversation history]. This means that the rights and obligations regarding refunds, returns, and warranties are governed by these laws within South Australia